Frequently Asked Questions

Expert answers to your skincare and shopping inquiries.

How do I determine which Erno Laszlo ritual is right for my skin type?

We recommend taking our online Skin Quiz or consulting our ritual guide. Our products are formulated for specific concerns, such as the Hydra-Therapy line for dryness or the Phelityl collection for moisture balance.

What is your shipping policy for domestic orders?

We offer complimentary standard shipping on all domestic orders over $100. Orders are typically processed within 1-2 business days and delivered via UPS or USPS.

Can I return a product if it does not suit my skin?

Yes, we offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to qualify for a refund.

Are Erno Laszlo products cruelty-free?

Erno Laszlo is committed to ethical practices. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.

How can I track the status of my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping fees and delivery timelines vary by country and are calculated at checkout.